Shipping policy

Where we ship

We ship within the United States only for now. If you're outside the US and want an OxChief kit, email support@oxchief.com and tell us where you are — we're working on it.

How fast we ship

In-stock kits ship within 10 business days; we email tracking when the label is created. If we can't ship by then we'll email a revised date and you can cancel for a full refund any time before shipment.

Business days are Monday through Friday, excluding US federal holidays. The 10-business-day clock starts when your order is placed and payment clears.

Carriers and tracking

We ship by common carrier — the carrier depends on the size of the order and where it's going. You'll get a tracking number by email the moment the label is created. Once a package is with the carrier, delivery time is up to the carrier — we can't guarantee transit times, but we will help you chase a lost or damaged shipment. Tell us right away at support@oxchief.com.

Shipping cost

Your shipping cost is shown at checkout before you pay.

Damaged in transit

Inspect your shipment when it arrives. If a box is crushed or a part is damaged, photograph the box and the contents before you unpack any further, and email the photos to support@oxchief.com. Send us those photos and we'll sort out a replacement or a refund.

Address changes

We can usually change a shipping address before the label is created. After that we can't redirect the package. Email support@oxchief.com as soon as you know.

Returns

See our Refund policy. Questions about any of this: support@oxchief.com.